Safety
The platform is designed around four layers of safety — none of them are upsells, add-ons, or premium tiers.
A prominent red button on the passenger's home screen. One tap captures the live location, contacts the 24×7 safety desk, notifies your emergency contacts, and locks an audit record.
Every driver verifies their Aadhaar/PAN, address proof, and selfie before they can publish a route. Sensitive fields are stored hashed, never exposed to passengers.
RC, insurance, fitness, and PUC are uploaded at registration. Each one has an expiry date — drivers are auto-suspended the day any document lapses, and routes pause until renewed.
Every driver carries a live reliability number — derived from on-time rate, attendance, ratings, and incident history. Passengers can filter routes by minimum reliability.
Fraud & moderation panel
Fraud + incidents live on their own admin panel — never merged into general admin, never silently resolved. Every report gets a case, every case has a disposition.
Report → Triage → Investigate
Every SOS or incident creates a case with a status, owner, and audit trail.
User-level suspension
Suspended users are blocked from login and unmask all their active routes immediately.
Tamper-proof ledger
Financial and attendance data is appended-only — no silent edits, ever.
Latency budget
SOS targets a sub-5-second response from the safety desk during pilot hours.
Women safety
Women-only route filters, women-preference matching, gender-aware attendance, and an incident response that's been designed from day one to be taken seriously.
Toggle to see only routes where the provider has opted into women-only service, with women co-riders preferred.
Passengers can request women co-riders in shared rides. The 11-criteria matcher respects this on every assignment.
Send a live trip link to up to 5 nominated contacts. They see pickup, drop, driver, and live ETA — without you texting while driving.
Report an incident with one tap. Identity is protected internally; the safety desk can still follow up, suspend, and investigate.